Terms and Conditions (In-Person Workshops)
Effective date: 19 September 2026
1. Parties and Scope
1.1 Parties
These Terms and Conditions (the "T&C") apply to every in-person group workshop offered by:
The Provider
Name: Rebecca Olds
Trading name: Timesmith Dress History
Legal form: Eenmanszaak (sole proprietorship)
Registered address: Herengracht 31, 2312 LA Leiden, Netherlands
Chamber of Commerce (KvK) No.: [pending]
Email: rebecca@timesmith.nl
Website: https://www.timesmith.nl
Hereafter the "Provider".
AND
The Client, the natural person, acting as a consumer (a natural person acting for purposes outside their trade, business, craft or profession), who books a Workshop, whose details are recorded in the Pre-Booking Questionnaire and the Quote. Hereafter the "Client".
The Provider and the Client are together the "Parties".
1.2 General Information
These T&C apply only where the Client is a consumer booking a Workshop for private, leisure purposes. Bookings made by or for a business, or for professional training, are subject to separate terms.
These T&C are provided to the Client before the booking is concluded. The Client confirms having read, understood and accepted them (see Clause 2).
The Provider is an independent contractor. Nothing in these T&C creates an employment relationship, agency, partnership or joint venture between the Parties.
The governing language of these T&C is English, and the English text alone is binding. Any translation is provided for information only; the English version prevails in the event of any conflict.
1.3 Definitions and Scope
Workshop: any in-person craft or making workshop, class, lecture or demonstration organised by the Provider, as described in the Quote and the Workshop information. Any description on the Provider's website or booking page is indicative only.
Workshop information: e description the Provider gives for a Workshop, in the Quote, on the Provider's website or booking page, or in the Pre-Booking Questionnaire, including its content, dates, price, physical requirements, main materials and any specific safety information. It is made available before booking so that a prospective Participant can assess whether the Workshop is suitable for them. Any information shown on the website or booking page is indicative and given in good faith; where it differs from the Quote, the Quote prevails.
Participants Pack: the practical information the Provider sends to the Client after a booking is confirmed, which may include the schedule, the venue and access details, what to bring, the materials provided and any preparation required.
Pre-Booking Questionnaire: the form the Provider sends to a prospective Client at the enquiry stage to scope the booking, in which the Client confirms having read the Privacy Policy and may give the optional consents described in Clause 7.
Participant: the person attending the Workshop, whether the Client or a person the Client sends in their place under Clause 5.2.
Quote: the written offer (by email, invoice or booking page) setting out the Workshop, dates, price and payment terms for the specific booking.
Agreement: the booking of a Workshop governed by these T&C and the applicable Quote.
Privacy Policy: the Provider’s Privacy Policy notice, as published at https://www.timesmith.nl/privacy-policy and amended from time to time, which sets out how the Provider processes personal data in accordance with Clause 10.
Guest Teacher: a suitably qualified teacher engaged by the Provider to deliver a Workshop, in whole or in part, whether planned and identified in the Workshop information or engaged as a substitute for the Provider.
2. Formation of the Agreement and Acceptance
2.1 Enquiry and questionnaire. On enquiry, the Provider sends a Pre-Booking Questionnaire, in which the Client confirms having read the Privacy Policy and may give the optional consents described in Clause 7. These T&C are not accepted at this stage.
2.2 Discretion to make an offer. Following the discussion, the Provider decides whether to make an offer. She may decline to issue a Quote and is not obliged to give reasons: for example where the Workshop is full or cannot be scheduled, where the Participant does not meet the level of prior experience, skill or prerequisites stated for the Workshop, where the Provider considers she cannot safely accommodate the Participant's needs, or where the Workshop is not a suitable fit for what the Participant is seeking. She will not decline on any ground prohibited by applicable equal-treatment law.
2.3 The Provider’s offer. Where the Provider proceeds, she issues a Quote together with these T&C. The Quote and these T&C constitute the Provider’s offer, open for acceptance for the period stated in the Quote.
2.4 Acceptance and conclusion. The Client accepts by confirming in writing that they have read and accepted these T&C and wish to proceed. The Agreement is concluded when the Provider receives that confirmation. Where the Provider has issued the Quote and the Client pays the fee without separate written confirmation, that payment constitutes acceptance and concludes the Agreement.
2.5 Securing the place. The Client's place is reserved once the booking becomes firm following expiry, waiver or opt-out of the voluntary reflection period under Clause 3. The Client’s place is confirmed once the Provider has received the deposit in accordance with Clause 4. If the deposit is not received by the due date, the Provider may release the place under Clause 4.3.
2.6 Minors. Workshops are open to Participants aged sixteen (16) or over. A Participant under the age of eighteen (18) may attend only if accompanied throughout the Workshop by a parent or legal guardian who is enrolled on the same Workshop; each attends at the full fee. The booking for the minor must be made by, and these T&C accepted by, that parent or legal guardian, who is the Client for that booking and remains responsible for the minor. Any processing that relies on consent (including the optional introductions under Clause 7 and the use of images under Clause 10) requires that parent’s or guardian’s consent. The Provider may set a higher minimum age for a particular Workshop, as stated in the Workshop information.
3. Reflection Period and Right of Withdrawal
3.1 Scope. This Clause applies where the Agreement is concluded at a distance or away from the Provider’s business premises.
3.2 Workshops on a fixed date: no statutory right of withdrawal. A Workshop for which the Agreement provides a specific date or period of performance is a service relating to leisure activities within the meaning of Article 6:230p, opening words and under (e), of the Dutch Civil Code (Burgerlijk Wetboek, "BW"). For such bookings the Client has no statutory right of withdrawal, and the cancellation provisions in Clause 5 apply instead.
3.3 Voluntary reflection period. Notwithstanding Clause 3.2, the Provider grants the Client a voluntary reflection period of fourteen (14) days, running from the day on which the Agreement is concluded (Clause 2.4), on the following terms:
the Provider will not issue any invoice or request any payment before the reflection period has expired;
during the reflection period the Client may end the booking at no cost by an unequivocal written statement, for which the Client may use the model form in Annex A, and as no payment is taken during this period, no refund arises; or
the Client may confirm in writing that they wish to proceed immediately, thereby waiving the voluntary reflection period, whereupon the Provider issues the invoice and reserves the Client's place, and the cancellation provisions in Clause 5 apply from that moment.
Where the Workshop is scheduled to take place within the reflection period (that is, less than fourteen (14) days after the Agreement is concluded), the Client's place cannot be secured, and payment cannot be taken, unless the Client waives the reflection period in writing under the third bullet above. If the Client does not do so, the Provider is not obliged to admit the Client to the Workshop.
3.4 Firm booking. Once the reflection period has expired without the Client ending the booking, or it has been waived under Clause 3.3, the booking is firm and the cancellation provisions in Clause 5 apply.
3.5 Services without a fixed date (Right of withdrawal). Where the Provider provides a Client with a service for which no specific date or period of performance is agreed, the Client has the statutory right to withdraw within fourteen (14) days of the conclusion of the Agreement, without giving reasons, using the model form in Annex A or any other unequivocal statement. Where the Client has expressly requested that performance begin during this period, the Client remains liable to pay a proportionate amount for the services provided up to the moment of withdrawal, and the right lapses once the service has been fully performed (Articles 6:230p(a) and 6:230s BW). Reimbursement is made without undue delay and within fourteen (14) days, using the same means of payment unless the Client expressly agrees otherwise, and at no cost to the Client.
4. Fees and Payment
4.1 Fees. The fee for a Workshop is the fee stated in the Quote. Any prices shown on the Provider’s website or booking page are indicative only, do not constitute a binding offer, and where they differ from the Quote, the Quote prevails. All amounts are stated in the currency specified in the Quote, being the currency of the country in which the Workshop is held (for example euros for workshops in the EU, pounds sterling for workshops in the UK or US dollars for workshops in the USA). This currency is the same for all Participants in a given Workshop, regardless of their country of residence; where a Client pays from another country, any conversion and related bank charges are borne by the Client. Unless stated otherwise, the fee includes the materials, tuition and guidance described for the Workshop; it does not include the Client’s own travel, accommodation or meals.
4.2 Payment schedule. Unless the Quote provides otherwise:
a deposit of 50 (fifty) % of the total fee is payable to confirm the Client’s place, within the term stated on the invoice; and
the balance is payable no later than six (6) full weeks before the Workshop date.
Where a booking is made less than six (6) weeks before the Workshop, the full fee is payable on conclusion of the Agreement, subject to Clause 3.3 (reflection period).
The total fee must be received in full before the Workshop takes place. The Provider is not obliged to admit a Participant whose fee has not been received in full.
4.3 Consequences of non-payment. If the Client fails to pay by the due date, the Provider will send a written reminder allowing the Client a further fourteen (14) days to pay, free of charge, and stating the collection costs that will become due (the notice required by Article 6:96(6) BW for consumers). If payment is still not made within that period:
the Client owes statutory interest (wettelijke rente) on the outstanding amount under Article 6:119 BW, from the day after the due date until full payment;
the Client owes extrajudicial collection costs calculated in accordance with the Decree on compensation for extrajudicial collection costs (Besluit vergoeding voor buitengerechtelijke incassokosten);
the Provider may suspend performance, including releasing the Participant's place, until all sums due (including interest) are paid; during any suspension, sums already paid are retained by the Provider but neither forfeited nor refunded; and
if payment remains outstanding, the Provider may treat the booking as cancelled by the Client under Clause 5, in which case the consequences of that Clause apply to sums already paid (in particular, where cancellation occurs six (6) weeks or fewer before the Workshop, no refund is due and the full fee remains payable).
4.4 Application of payments. Where more than one amount is outstanding (for example the fee together with interest and collection costs following late payment) any payment received from the Client is applied first to collection costs due, then to accrued interest, and finally to the fee, in accordance with Article 6:44 BW.
5. Cancellation, Rescheduling and Substitution
5.1 Cancellation by the Client. Cancellation must be notified in writing (email suffices). The following applies, by reference to the total fee:
more than six (6) weeks before the Workshop: the fee paid is refunded, except that a non-refundable amount of €50 (or the equivalent in the currency of the Quote) is retained to cover the administrative handling of the booking;
six (6) weeks or fewer before the Workshop, or non-attendance without notice: no refund is due and the full fee remains payable.
This clause applies to each cancelled workshop separately; if two workshops are cancelled, a non-refundable admin fee of £50 (or the equivalent in the currency of the Quote) is retained for each.
The Client may instead transfer their place under Clause 5.2 (Substitution).
5.2 Substitution. Instead of cancelling, the Client may propose another person to take their place, by informing the Provider in writing in advance and providing that person’s name and contact details. Substitution takes effect only once :
the Provider has accepted the proposed person and confirmed the place on the same terms (same Workshop, date and total fee); and
that person has accepted these T&C and the Privacy Policy in their own name.
The substitute then becomes the Client for the booking.
Acceptance of a proposed substitute is at the Provider’s reasonable discretion, having regard to the nature of the Workshop, safety and any prerequisites.
Where the Provider declines a proposed substitute on grounds relating to the Provider or to the Workshop itself (for example where the Workshop is cancelled or rescheduled, where participant changes can no longer be accommodated at that stage, or where a venue or third-party restriction prevents the change), the Provider refunds the amount paid, less the documented cost of any materials already purchased specifically for the Participant that cannot reasonably be re-used, evidenced by an invoice or receipt provided to the Client; any materials so deducted are made available to the Client.
Where the Provider declines because the proposed person does not meet the requirements stated for the Workshop (such as a required level of prior experience or skill, completion of a prerequisite workshop, the ability to handle the tools and materials safely, or any minimum age or other condition set out for that Workshop), the Client may propose another person or cancel under Clause 5.1.
Substitution does not change the total fee for the place. Sums already paid by the original Client remain applied to the booking; the substitute is liable for any balance still outstanding and assumes the booking on the same terms. Any reimbursement between the original Client and the substitute is a matter between them. The Provider is not required to split, transfer or refund payments between them. The original Client remains liable for the fee until the substitute has accepted the booking and any outstanding balance has been paid.
5.3 No-show. A Participant who does not attend without cancelling in accordance with Clause 5.1 is not entitled to any refund, and any unpaid balance remains due.
5.4 Cancellation or rescheduling by the Provider. The Provider may cancel or reschedule a Workshop in the event of insufficient participants, illness, or other compelling circumstances, giving the Client as much notice as reasonably possible. In that case the Provider offers, at the Client’s choice, an alternative date or a full refund of amounts paid for the affected Workshop, made within fourteen (14) days. Where the Client accepts an alternative date, amounts already paid are carried over to that date.
5.5 Costs incurred by the Client. The Provider is not liable for travel, accommodation, transport or other third-party costs the Client or a Participant may incur in connection with a Workshop that is cancelled, rescheduled or changed, whether by the Client or by the Provider.
5.6 Force majeure.
Force majeure means an external event beyond a Party’s reasonable control that prevents performance, such as war or civil unrest, natural disaster, epidemic or pandemic measures imposed by the authorities, transport shutdown, or failure of power or communications. It does not include a Participant’s personal circumstances (such as their own or a family member’s illness or injury, work commitments, personal travel difficulties, or a change of mind), which are governed by Clause 5.1. The affected Party notifies the other as soon as reasonably practicable.
Where force majeure prevents the Provider from delivering a Workshop, she offers the Client, at the Client’s choice, an alternative date or a full refund of amounts paid for that Workshop.
Where force majeure prevents the Client or Participant from attending, and the Client provides reasonable evidence of that force majeure, the Provider offers an alternative date or, where no suitable alternative date is available, a credit of equal value. The credit is valid for twelve (12) months from the date of the affected Workshop and may be used for any comparable Workshop offered in that period; where the Provider offers no comparable Workshop before it expires, the credit is refunded. Where the Client does not provide reasonable evidence of force majeure, the amounts due under Clause 5.1 remain payable.
Participants are advised to take out their own insurance covering cancellation, including for illness or injury. The Provider may, at her discretion, offer a Participant who cannot attend an alternative date or credit as a gesture of goodwill; this is not an obligation.
5.7 Unavailability of the teacher. If the person expected to teach a Workshop (whether the Provider or a Guest Teacher) becomes unable to do so, for any reason, the Provider may arrange for a comparably qualified Guest Teacher to deliver the Workshop, in which case it proceeds as booked. However, where the Workshop was booked on the basis that it would be taught by a specifically named person, and that person becomes unavailable, the Client may instead choose an alternative date or a refund of the amounts paid for that Workshop. Where no comparably qualified teacher is available, Clause 5.4 applies.
6. Delivery, Participation and Safety
6.1 Delivery of Workshops. The Provider may deliver a Workshop herself or engage a suitably qualified Guest Teacher to deliver it, in whole or in part. Where a Workshop is advertised as taught by a named Guest Teacher, this is stated in the Workshop information. In all cases the Provider remains the Client's sole contracting party and remains responsible for the delivery of the Workshop, including for the acts and omissions of a Guest Teacher, as set out in Clause 9.
6.2 Conduct. Participants are expected to arrive on time, to follow the Provider's reasonable instructions, and to behave respectfully towards the Provider, other Participants and the venue. Late arrival may mean a Participant cannot complete the full Workshop; no refund arises in that case.
6.3 Suitability to take part. The Provider describes, in the Workshop information, the physical requirements of the Workshop and the main materials used. It is for the Participant to assess whether they can take part safely. The Participant does not need to disclose any medical information. They need only tell the Provider, in advance, if they require an adjustment to take part, or if any of the materials used are unsuitable for them, so that the Provider can consider what is reasonably possible. Any information a Participant chooses to share for this purpose is processed only to allow safe participation, in accordance with the Privacy Policy. Both Parties act with reasonable care. Nothing in these T&C excludes the Provider’s liability for death or personal injury caused by her fault (see Clause 9).
6.4 Inherent risks and safety. Craft and sewing Workshops involve the ordinary risks of that activity, including the use of sharp tools such as needles, pins and scissors, and, where relevant, hot equipment such as irons. The Provider gives safety instructions and provides a safe working environment. The Participant is expected to follow those instructions and to use the tools and equipment with reasonable care. Specific risks or equipment relevant to a particular Workshop are set out in the Workshop information. This Clause is informational and does not limit the Provider’s liability under Clause 9.
6.5 Working space and venue. The Provider ensures that the working space she provides is suitable for the activity and reasonably safe, with adequate space, lighting and equipment for the Workshop. Where a Workshop takes place at a venue chosen by the Client or a third party, the Provider’s responsibility is limited to the working arrangements within her control, and Clause 9.4 (third parties) applies to the venue itself.
6.6 Removal. The Provider may refuse access to, or remove, a Participant whose conduct endangers or seriously disrupts the Workshop or other Participants, without refund.
6.7 Personal belongings. A Participant is responsible for keeping their personal belongings with them. The Provider is not responsible for loss of, or damage to, personal items brought to the Workshop, save where caused by her fault. Participants are advised to wear practical, non-precious clothing.
6.8 Damage or injury caused by a Participant. A Participant is liable for any damage or injury they cause, through their own careless act or failure to follow instructions, to the venue, equipment or materials, or to other Participants or their property.
6.9 Travel documents and entry requirements. The Participant is solely responsible for ensuring they have all valid travel documents, visas, permits and vaccinations required to attend a Workshop, in particular where the Workshop is held in a country other than their own. The Provider does not provide letters of invitation or other documents in support of a visa or entry application. The Provider is not liable, and no refund is due beyond what Clause 5.1 provides, where a Participant is unable to attend because they do not hold the required travel documents; the inability to obtain a visa or entry is not a force majeure event and is governed by Clause 5.1.
7. Participant Introductions and Group Communication (optional)
7.1 The Provider may offer to introduce Participants to one another (for example, to work as fitting partners) and to add Participants to a shared messaging or social-media group to help coordinate travel, accommodation and practice sessions.
7.2 These arrangements are optional and take place only with the Participant’s prior consent. By consenting, the Participant agrees that their name and the contact details they provide may be shared with other Participants for that limited purpose.
7.3 Any such group runs on a third-party platform subject to that platform’s own terms. The Provider is not responsible for the conduct of other Participants, nor for the availability or operation of the platform.
8. Intellectual Property
8.1 All patterns, handouts, written materials, designs and other teaching content used in a Workshop are protected by copyright and remain the intellectual property of the Provider or, where created by a Guest Teacher, of that Guest Teacher (or of the Provider where those rights have been assigned to her). Nothing in these T&C transfers any such intellectual property to the Client or Participant.
8.2 The Provider grants the Client and Participant a non-exclusive licence to use those materials, whether owned by the Provider or licensed to her by a Guest Teacher, for their own personal, non-commercial use. The materials may not be copied, distributed, published, resold or used commercially without the Provider’s prior written consent.
8.3 Any physical item a Participant makes during a Workshop belongs to that Participant. The skills and techniques taught are not restricted. Only the Provider’s written and pattern materials are subject to Clause 8.2.
8.4 The Provider owns the copyright in any photographs or recordings she makes of a Workshop. Any use of a Participant’s image is subject to Clause 10.
9. Liability
9.1 The Provider’s liability for loss or damage arising in connection with the Workshop is limited to direct damage caused by her demonstrable fault. Indirect or consequential loss (including loss of income or profit, and reputational harm) is excluded.
9.2 Nothing in these T&C limits or excludes the Provider’s liability for death or personal injury caused by her negligence, for intent or for deliberate recklessness / gross negligence, or any other liability that may not lawfully be limited.
9.3 Except in the cases in Clause 9.2, the Provider’s total liability is limited to the amount paid out by her business liability insurer in respect of the claim. Where, however, her business liability insurer makes a payment in respect of the claim that exceeds that amount, her liability extends to the amount so paid by the insurer.
9.4 The Provider is not liable for the acts, omissions or availability of third parties, including venues, suppliers, transport and online platforms.
10. Data Protection
The Provider processes the personal data of the Client and Participants as data controller, with due care and in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law. How data is collected, used, shared, retained and protected and the Participant’s rights is set out in the Provider's Privacy Policy (as defined in Clause 1.3). By accepting these T&C the Client confirms having read the Privacy Policy.
Where a Workshop involves photographs supplied by the Client, or the optional sharing described in Clause 7, that processing takes place on the basis set out in the Privacy Policy and, where required, on the Participant’s consent.
The Privacy Policy is provided for information and transparency purposes to satisfy the Provider’s obligations under Articles 13 and 14 GDPR. It does not form part of the Agreement and may be updated from time to time. The current version is always the one published at the address given in Clause 1.3.
The Provider may photograph or record Workshops and use the images to promote her activities. This use is based on the Participant’s consent, which the Participant may refuse or withdraw at any time, before or after the Workshop, by written notice, without any effect on the price or terms of the Workshop; the Provider will then stop using identifiable images of that Participant within a reasonable period.
Where a Participant is a minor, any consent-based processing requires the consent of the holder of parental responsibility (Clause 2.6). Under the Dutch GDPR Implementation Act (UAVG) the age of consent for data processing is sixteen (16).
11. Term and Termination
11.1 Term. The Agreement takes effect on its conclusion (Clause 2.4) and continues until the Workshop has been delivered and all sums due have been paid, unless terminated earlier under these T&C.
11.2 Termination for cause. Either Party may terminate the Agreement with immediate effect by written notice if the other Party commits a material breach that, if capable of being remedied, is not remedied within a reasonable period stated in a written notice, or if the other Party becomes insolvent or subject to bankruptcy or comparable proceedings. This Clause applies without prejudice to Clauses 4, 5 and 6, which govern non-payment, cancellation and conduct.
11.3 Effect of termination. On termination for any reason, the Client immediately settles all sums due for services rendered and costs incurred up to the effective date of termination.
11.4 Survival. The following provisions survive termination or expiry and remain in force:
Clause 4 (Fees and Payment), as to sums due;
Clause 8 (Intellectual Property);
Clause 9 (Liability);
Clause 10 (Data Protection);
Clause 12 (Complaints, Applicable Law and Jurisdiction).
12. Complaints, Applicable Law and Jurisdiction
12.1 Complaints. Complaints about a Workshop should be sent in writing to rebecca@timesmith.nl as soon as possible and no later than fourteen (14) days after the Workshop. The Provider aims to respond within fourteen (14) days of receipt. Submitting a complaint does not suspend any payment obligation.
12.2 Applicable law. These T&C and the Agreement are governed by the law of the Netherlands. This choice of law does not deprive a Client, as a consumer, of the protection afforded by any mandatory consumer-protection rules of the country in which they are habitually resident:
for a Client resident in the EU/EEA, this follows from Article 6 of the Rome I Regulation;
for a Client resident elsewhere, mandatory consumer-protection rules of their country of residence, or applied by the courts of that country, may likewise continue to apply alongside Netherlands law.
Where a Workshop is held outside the Netherlands, mandatory rules of the country in which it takes place (for example on health, safety and premises) apply in addition to these T&C.
12.3 Disputes. If a complaint is not resolved between the Parties, they will first attempt to resolve the dispute by good-faith discussion, and may agree to mediation. Failing resolution, the dispute is submitted to the competent Dutch court, the Rechtbank Den Haag, without prejudice to any right a Client, as a consumer, has under mandatory law to bring or defend proceedings before the court of their place of residence.
13. General Provisions
13.1 Entire agreement. These T&C, together with the accepted Quote, form the entire agreement between the Parties on their subject matter and supersede prior discussions or representations.
13.2 Severability. If any provision is found invalid or unenforceable, it is modified to the least extent necessary to make it enforceable or severed; the remaining provisions stay in full force.
13.3 No waiver. A failure to enforce a provision on any occasion is not a waiver of the right to enforce it later or to enforce any other provision.
13.4 Notices. Notices are given in writing by email to the addresses in the Quote and are deemed received on the next business day after sending unless a delivery-failure message is received.
13.5 Amendments. The Provider may update these T&C from time to time. The version in force when the Client accepts the Quote governs that booking; later changes do not affect a booking already concluded unless both Parties agree in writing.
Annex A: Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the Agreement.
This form is for use by a Client acting as a consumer.)
To: Rebecca Olds / Timesmith Dress History, Herengracht 31, 2312 LA Leiden, Netherlands (rebecca@timesmith.nl)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) agreement for the following service:
Workshop booked: __________________________
Ordered on / confirmed on (*): _______________
Name of Client (s): _______________________
Address of Client (s): _____________________
Signature of Client (s) (only if this form is notified on paper): __________
Date: ___________
(*) Delete as appropriate.